Patient Leakage New Media Upload #786

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Survey questions delved into many areas of patient leakage, defined as when a patient leaves a health system’s network of care, as opposed to “keepage,” which is when the patient remains. This can occur involuntarily due to issues like access limitations or voluntarily based on preferences such as quality and convenience. Patient leakage is when a patient seeks or obtains healthcare services at a location outside of the hospital network

Infographic: Reducing Patient Leakage in Hospitals

It may also be referred to as referral leakage or patient referral leakage. Patient leakage refers to when a patient leaves their healthcare system or provider network to seek care elsewhere Patient leakage, also known as referral leakage and patient referral leakage, describes when a patient seeks or obtains healthcare services outside the hospital network

Unfortunately, when patients go outside the network for care, significant problems can occur.

Patient leakage occurs when a patient leaves a healthcare system's network for services, resulting in lost revenue and disjointed care Contributing factors range from poor referral processes and limited specialist access to negative patient experiences and geographical inconvenience. Patient leakage occurs when individuals seek care outside their primary healthcare network A recent survey of health systems showed that reducing patient leakage is a priority for 94% of respondents but only 10% of them have high confidence in their ability to adequately address the associated drivers.

This can occur for a multitude of reasons, including ineffective patient retention initiatives, lack of physician expertise, and more.